Privacy Policy
Effective Date: January 1, 2024
Pivotal Movers (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your information when you use our website and services. By using our website, you agree to the practices described in this policy.
1. Information We Collect
Personal Information
When you book a move or inquire about our services, we may collect personal information such as:
- Name
- Contact information (email address, phone number, and address)
- Payment details
Non-Personal Information
We may also collect non-personal data to improve your user experience, such as:
- Browser type
- IP address
- Website usage data (cookies, page interaction)
2. How We Use Your Information
We use your information for the following purposes:
- To provide services: Processing your booking, sending confirmations, and communicating about your move.
- Customer support: Addressing your inquiries and managing your account.
- Improving our services: Analyzing user behavior to enhance our website and offerings.
- Marketing: Sending occasional promotional emails or newsletters (with your consent). You can unsubscribe at any time.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with:
- Service providers: To facilitate payment processing or provide related services.
- Legal obligations: If required by law, such as responding to court orders or legal processes.
- Business transfers: In case of mergers or acquisitions, your data may be transferred.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your browsing experience. Cookies help us remember your preferences and understand how you use our site. You can manage cookie preferences in your browser settings, but disabling cookies may limit certain site features.
5. Data Security
We take your privacy seriously and implement appropriate measures to protect your personal data from unauthorized access, alteration, or disclosure. These measures include secure payment gateways, encrypted data transmissions, and restricted access to personal data.
6. Your Privacy Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you.
- Rectify: Correct any inaccuracies in your information.
- Delete: Request the deletion of your data, where applicable.
- Restrict processing: Limit how your data is used in certain circumstances.
To exercise any of these rights, please contact us at info@pivotalmovers.ca.
7. Retention of Data
We retain personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law. For example, we may retain data to comply with legal obligations or resolve disputes.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We recommend reviewing their privacy policies before providing any personal information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any significant changes will be posted on this page with an updated effective date. We encourage you to review this page periodically to stay informed about how we protect your data.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we handle your information, please contact us at:
Email: info@pivotalmovers.ca
Phone: (123) 456-7890